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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!  Send us an email at support@jnedy.com

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FAQ

SHIPPING
How do I track my order?
 

You can easily track your order by following these steps:

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  1. Check Your Order Confirmation Email: After placing your order, you will receive a confirmation email containing your tracking number and a link to the courier’s tracking page.

  2. Visit Our Website: Go to our website and navigate to the ‘Order Tracking’ section. Enter your tracking number to see the status of your shipment.

  3. Courier’s Website: You can also visit the courier’s official website and use your tracking number to get real-time updates.

 

 

What are your delivery options?
 

We offer several convenient delivery options to meet your needs:

  1. Standard Delivery: Your order will arrive within 3-5 business days. This is our most economical option.

  2. Express Delivery: Need your order faster? Choose express delivery, and your package will arrive within 1-2 business days..

  3. Next-Day Delivery: Guaranteed to arrive the next business day. Perfect for urgent orders.

  4. International Delivery: We ship worldwide! Delivery times vary depending on the destination, typically arriving within 7-14 business days

 

 

How do I return an item?
 

Returning an item is easy and straightforward. Please follow these steps to ensure a smooth return process:

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  1. Check Condition: Ensure the product is in perfect condition, unworn, and includes all components (boxes, accessories, labels, etc.). The item must be returned in its entirety and original packaging.

  2. Packing Slip: Include a copy of the packing slip with your return.

  3. Protection: Take all necessary precautions to protect the product during shipping. Any damaged, used, incomplete, or soiled product will not be eligible for a refund.

  4. Initiate Return: Contact our customer support team to initiate the return process. They will provide you with a return authorization and further instructions.

  5. Ship Item: Send the item back to the address provided by our customer support team. Ensure to use a reliable shipping method with tracking to avoid any issues.

 

If you have any questions or need assistance, please don’t hesitate to contact our customer support team. We’re here to help!

How can I contact your couriers?
 

To contact our couriers, please follow these steps:

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  1. Check Your Order Confirmation Email: Locate the confirmation email sent to you after placing your order. This email contains your tracking number and the courier company's contact information.

  2. Visit Courier's Website: Most courier companies provide customer service contact details on their official website. You can often find a ‘Contact Us’ section with phone numbers, email addresses, or chat support options.

  3. Email or Online Chat: Alternatively, you can use the email or online chat options available on the courier's website for prompt help.

 

What is your returns policy?

 

We welcome returns on all orders from the United States with the exception of Jewelry . Simply contact us with your name, email address, order number, what you would like to return, and your reason for returning it for our records. you will need to pay for shipping for your return. 

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The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, labels etc.) and in its original packaging, accompanied by a copy of the packing slip. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

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Jnedy reserves the right to refuse a return should it not meet criteria, and the original item will be returned to you.  All returns should be made within 14 days.  Please otherwise contact us if you are outside the USA.

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No returns on jewelry all sales are final.

 
Do you provide International delivery?
 

Yes, we offer international delivery to many countries around the world. Delivery times and costs may vary depending on the destination. When placing your order, you will be able to see the estimated delivery time and shipping cost at checkout.

Important Information:

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  1. Customs and Import Duties: Please note that any customs or import duties may be applied once the package reaches its destination country. These charges are the responsibility of the recipient.

  2. Delivery Times: Delivery times vary by destination and typically range from 7 to 14 business days. Unexpected delays can occur due to customs processing and other factors beyond our control.

  3. Tracking: You will receive a tracking number once your order has been shipped. You can use this number to track the progress of your delivery.

  4. Restricted Items: Some products may be restricted or prohibited in certain countries. Please ensure that the items in your order comply with the destination country’s regulations.​

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